MULLANA BRAND

Mullana Brand Limited is a registered company in London, United Kingdom. Mullana Brand is a fashion design company producing customized clothing designs for customers worldwide.

All of the information on the site is created for commercial purposes.

Terms & Conditions On Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our customer service email (cs@mullanabrand.com). Please note that unfortunately, the company does not cover the return shipping fees, and so if you wish to do the return, you must cover the shipping fees.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at our customer service email (cs@mullanabrand.com).

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For custom products, such as special orders or personalized items, we do not accept returns. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at our customer service email (cs@mullanabrand.com).

International Shipping

We provide worldwide shipping to almost all countries in the world. Please note that based on location shipping times may vary. We will inform you on exact time as soon as possible once you place the order. If you want to check with us prior to placing an order please contact us via our customer service email (cs@mullanabrand.com).